Rouse Support
Rouse gives you quick menu bar wake controls, plus a calm dashboard for display sleep control, battery-aware rules, and richer status.
Need help? You can email me@jaminzhou.com or use the feedback form if you would rather not start with email.
The feedback form can be submitted anonymously, and it also gives you the option to leave an email for follow-up.
Before you contact support
- Rouse supports macOS 13 Ventura or later.
- Make sure you are checking the Mac App Store version of Rouse.
- If the issue involves a timed session, note the duration you chose and whether display sleep prevention was enabled.
What to include
- Your Rouse version and build number
- Your macOS version
- A short description of what you expected and what happened instead
- Steps to reproduce the issue, if possible
- A screenshot if it helps explain the problem
Common topics
- Timed sessions ending earlier or later than expected
- Display sleep behavior
- Battery protection settings
- Dashboard opening, reopen behavior, or launch at login
- Support Rouse purchases or Restore Purchases
- Questions about App Store releases or updates
Frequently asked questions
- Why did a session stop automatically? If battery protection is enabled, Rouse can turn itself off when your battery drops below the threshold you selected.
- Why does a timed session look different after sleep or restart? Rouse restores timed sessions based on the remaining time it saved locally on your Mac.
- Where can I manage launch at login? Open Rouse Settings and turn on Launch at login.
- Where can I support Rouse or restore a previous purchase? Open About Rouse and use the Support Rouse section. Restore Purchases is available there for supporter unlocks.
- Why are support options unavailable? Confirm that you are using the Mac App Store version of Rouse, that your Mac is online, and then try Retry Support Options from About Rouse.
- Where can I read the privacy policy? Visit the Rouse Privacy Policy.
Troubleshooting
Timed sessions
If a session ends earlier than expected, first check whether battery protection turned it off at your chosen threshold. If it looks different after sleep or relaunch, compare the remaining time against the saved session state rather than the original start time.
Display sleep
Display sleep control is optional. If your Mac stays awake but the screen still dims or sleeps, confirm that display sleep prevention was enabled for that session.
Battery protection
Rouse can automatically stop an active session when battery drops below the threshold you selected. If that behavior feels too aggressive, raise the threshold only if you want earlier protection, or turn the setting off in Rouse Settings.
Launch at login
If Rouse is not available after logging in, open Rouse Settings and verify that Launch at login is still enabled. macOS may also require you to review login items if system settings changed.
App Store updates
If the Mac App Store still shows an older build, refresh the App Store Updates page and confirm that you are viewing the Mac App Store version of Rouse. Version history is also available on the Rouse changelog.
Version history
The public release history now lives on the Rouse changelog.