Hushtrail Support

Last updated: May 24, 2026

Hushtrail helps you review cleanup candidates inside folders you authorize, then archive eligible items into rollback history.

Need help? Email me@jaminzhou.com.

Before you contact support

• Hushtrail supports macOS 13 Ventura or later.
• Confirm which folders you authorized from the Scan Locations screen.
• If the issue involves browser privacy traces, quit the related browser before testing cleanup.
• Do not send private browser database contents, passwords, cookies, or unredacted sensitive paths.

What to include

• Your Hushtrail version and build number
• Your macOS version
• The folder category you selected, such as Caches, Logs, Preferences, Saved Application State, Application Support, or a browser profile folder
• The scan explanation shown by Hushtrail, if it helps
• A screenshot with sensitive file paths hidden, if useful

Common topics

• Adding, removing, and reauthorizing scan locations
• Preview scan results and why an item is eligible or scan-only
• Rollback History, restore, and permanent discard behavior
• Running browser detection and blocked browser cleanup
• Firefox places.sqlite remaining scan-only to protect bookmarks
• Chrome, Chromium-family, and Firefox profile folders inside authorized roots

Frequently asked questions

• Why does Hushtrail ask me to choose folders? The Mac App Store build is sandboxed, so it needs you to pick the folders it is allowed to inspect.
• Does Hushtrail delete immediately? No. Eligible cleanup moves into rollback history first. Discarding a rollback archive later is permanent.
• Why is a browser item blocked? Browser-owned data is blocked while that browser is running or when the running state is unknown.
• Why is Firefox history scan-only? Firefox history shares places.sqlite with bookmarks, so Hushtrail does not archive that database in the current beta.
• Where can I read the privacy policy? Visit the Hushtrail Privacy Policy.

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